Background play isn't workingBackground play only works in the YouTube mobile apps and requires a YouTube Premium membership. Review the steps below for help resolving your issue.
Common troubleshooting stepsCheck thatyour membership hasnt expiredMake sure your YouTube Premium membership has not expired. In the YouTube app, tap your profile picture Paid memberships and scroll down to Manage. Show
If you recently lost access to YouTube Premium and then re-subscribed, note that it will take a few hours for saved videos to become available again once you've re-subscribed. If you need to watch a video right away, tap More and select Retry download.Try signing into YouTube Premium againMake sure that you're signed in to the account associated with your YouTube Premium membership.
Check YouTube Premium availability in your locationYouTube Premium benefits only work in countries where YouTube Premium is available. Check that you're in a location where YouTube Premium has launched.
Check your background playback settingsCheck your background playback settings in the YouTube app to make sure you havent disabled the setting.
Update your YouTube appMake sure that you're using the latest version of the YouTube app. Visit your device's app store and check if you have any pending updates for the YouTube app. If you have a new phone, or you've recently restored your phone, it may include an old version of the YouTube app (e.g., versions below 12.0 are consideredoutdated). Check your phone's mobile data settingsCheck the settings on your mobile device to ensure you have enabled background data for YouTube.
Additional steps to tryVerify that no other apps are playing audioCheck any other apps you have open to ensure that none of them are playing audio. Background play will not work while other apps are playing audio.
Restart the YouTube app or reboot your deviceIf the YouTube app or your mobile device hasbeen running for some time, there may not be enough resources for background play to work smoothly. Try closing the YouTube app or rebooting your phone.
Check the strength of your internet connectionVideo downloads require a strong internet connection. Make sure that your device is connected to a 3Mbps or faster Wi-Fi network, or a mobile network with a data plan that supports 3G, 4G, or LTE speeds. If you're not sure what your current internet speed is, you can test your speed online.
Check your phone's notification settingsCheck that you haven't blocked all notifications for the YouTube app. You can confirm this within your device settings. If you've blocked notifications, the YouTube app might not be able to run smoothly and/or access the internet in the background. If this happens, you'll need to re-enable YouTube notifications at the OS level and, if you still don't want to receive notifications, you can disable them from the YouTube app settings. Contact support & submit product feedbackIf you're still having trouble, contact support. When contacting support, please mention the following:
Send product feedback to YouTube:
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