Remote Desktop connection not working /cant connect [Fixed]
Remote Desktop is a very useful Windows 10 feature, which allows us to control our computer from another device.
Of course, it requires an internet connection to work, so if your computer is not properly connected to the internet, you wont be able to use this feature.
However, even some other factors could cause Remote Desktop to stop working, and were going to talk about these issues and solutions for them in this article.
Speaking of issues, many users reported the following problems:
The remote desktop cant connect to the remote computer for one of these reasons:
These can be caused by a limited network connection, not enough memory, and wrong firewall settings.
So, if you cant connect to Remote Desktop in Windows 10, make sure your computer doesnt have any of the above-mentioned issues.
How do I solve problems with Remote Desktop in Windows 10?
1. Check your internet connection
As I said, the Internet is required for Remote Desktop to connect with another device. So, check if everything is okay with your internet connection.
If you determine that you have some problems connecting to the internet, check out our articles about Internet problems and Limited internet connection in Windows 10, and you might find the solution.
2. Check if remote connections are allowed
Just like you need to allow Remote Desktop through the Firewall, you also need to allow remote connections on your computer, if youre using this feature for the first time.
Remote connections are now enabled, and you should try to connect again. We also noticed another possible issue that could prevent using Remote Desktop.
If the computer you want to connect to remotely is in the Sleep or Hibernate mode, the connection wont be possible, so check if the computer is awake, and then try to connect again.
3. Remove your credentials from Remote Desktop
According to users, sometimes Remote Desktop wont connect due to problems with your credentials. However, you can fix that issue simply by removing the saved credentials.
After deleting your credentials, check if the problem still persists. Many users reported that this solution fixed the problem for them, so be sure to try it out.
4. Turn off custom scaling
If Remote Desktop wont connect, the problem might be related to custom scaling. Many users use custom scaling on larger monitors, but sometimes this feature can cause problems with Remote Desktop.
Once you sign back in, the scaling should be set to default and all problems with Remote Desktop will be resolved. Many users reported that this solution worked for them, so we strongly recommend you try it out.
5. Change Firewall Settings
Windows Firewall is also one of the most common causes of Remote Desktop problems. If Remote Desktop is blocked by Firewall, you wont be able to connect it with another device.
Now try to connect your computers via Remote Desktop, and it should work.
Remote Desktop is not enabled in Firewall by default, so if youre running Remote Desktop for the first time, allowing it through Windows Firewall is a must.
In addition to your firewall, its important to check if your antivirus isnt blocking the Remote Desktop feature.
Sometimes antivirus can interfere with your system and prevent this feature from working properly. In some cases, you might have to uninstall your antivirus in order to fix this issue.
If youre looking for a new antivirus that is compatible with Remote Desktop, we suggest that you consider changing your antivirus software that works great with Windows 10, so it wont interfere with other processes and apps thus creating problems.
6. Make changes to your registry
According to users, you might be able to fix this problem by making one small change to your registry.
After making these changes, check if the problem still persists. This might be a slightly advanced solution, but many users reported that it worked for them, so you might want to try it out.
7. Add the IP address and server name to the hosts file
Several users reported that they were unable to use Remote Desktop due to their hosts file.
According to them, to fix the issue, you need to manually add the IP address and the server name to the hosts file on your PC.
To do that, navigate to This directory and edit the hosts file with Notepad.:
Keep in mind that the hosts file is a system file, so if you want to modify it, youll need administrative privileges.
For more information on how to modify your hosts file and gain administrative privileges, we strongly recommend checking Access denied when editing the hosts file article.
Once you make changes to your hosts file, the issue with Remote Desktop should be resolved.
8. Check if 3389 port is enabled
If Remote Desktop wont connect, the problem might be your firewall. Your firewall can block certain ports in order to protect your PC, but sometimes your firewall can block certain ports by mistake.
For example, port 3389 is used by Remote Desktop, and if your firewall is blocking this port, you wont be able to use this feature at all.
If this port is enabled, but the issue still appears, try disabling and enabling your firewall. Sometimes a quick firewall reset can fix the problem, so you might want to try that.
9. Change your connection from Public to Private
In order to protect your PC, remote connections are disabled if youre using a public connection.After doing that, the problem with Remote Desktop should be completely resolved.
Also, if none of the solutions worked, you can use Mikogo to solve the connectivity problems. With this remote desktop software, you get complete security and control of your PC.
Thats about it, I hope at least some of these solutions helped you with connection problems with Remote Desktop in Windows 10.
If you have any comments or questions, just reach to the comment section below, and well try to assist you further.
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