If you uninstall the Creative Cloud Desktop app and reinstall it as part of some troubleshooting, the Libraries panel inside a Creative Cloud desktop app may stop working. To resolve the problem, see Libraries panel stopped working.

Error: Something went wrong initializing Creative Cloud Libraries

When attempting to use the Creative Cloud Libraries in supported desktop applications, the panel doesn't load, and returns the following error:

Something went wrong initializing Creative Cloud Libraries

Workarounds

Adobe engineering is currently working to address this issue. In the meantime, the following workarounds allow you to use the feature until a more permanent solution becomes available.

Relaunch the CCLibrary process

1. Close any open Adobe products that use Libraries, including:
   • Photoshop CC
   • Illustrator CC
   • InDesign CC
   • Premiere Pro CC
   • Adobe After Effects CC
2. Open the Creative Cloud desktop app from the icon in your taskbar.
3. Use the keyboard shortcut Command+Option+R (Mac OS) or Ctrl+Alt+R (Win). This relaunches Creative Cloud and all its support processes, including CCLibraries.
4. Relaunch the Adobe product in which you received the Libraries error.

Recreate the Libraries cache

1. Close all Creative Cloud applications.
2. Delete the Creative Cloud Libraries folder.

Ensure that your hosts file is properly set up

1. Navigate to the following folder:
   • Mac OS: /etc Note: This folder is normally hidden. In Finder choose Go > Go to Folder, type in "/etc" (without quotes) and click the Go button.
   • Windows: C:\Windows\System32\drivers\etc
2. Open the "hosts" file (in a simple text editor like Notepad or TextEdit).
3. Verify that you do not have any Adobe websites listed. If any are listed, you can delete them or add a # to the beginning of the line to comment them out. For example, change: 127.0.0.1 activate.adobe.com to

127.0.0.1 activate.adobe.com

1. Verify that you have the following line and that it is not commented out (does not have a # at the beginning): 127.0.0.1 localhost

Configure your proxy to work with Libraries

Mac OS X

If your network is managed via Auto proxy discovery or Automatic proxy configuration, see .

1. Open System Preferences from the Apple menu.
4. Ensure that the option Exclude Simple Hostnames is selected.

Windows 10

If your network is managed via Automatically detect settings or Use setup script, see .

1. In the search box, type Change proxy settings and open the corresponding search result.
2. Scroll to the bottom of the Proxy Settings dialog box and ensure that the option Don't use proxy server for local (intranet) addresses is selected.

Windows 7

If you network is managed via Automatically detect settings or Use automatic configuration script, see .

1. Choose Start > All Programs > Internet Explorer.
2. Click the Tools icon (Gear icon in IE 9+) and choose Internet Options from the menu.
3. Go to the Connections tab and click LAN settings.
4. Make sure that the Bypass proxy server for local addresses option is selected.

Configuration of proxy by a network administrator

If your network is managed by a network administrator using the Auto proxy discovery or Automatic proxy configuration options on Mac OS or Automatically detect settings or Use automatic configuration script on Windows, this section describes how to enable Creative Cloud Libraries.