Beware of TM Lewin trading on the reputation of their name and providing poor quality clothing and abrupt customer service. Show
Long story short. They sent me varying versions of the shirt I ordered. The newer ones were far worse quality yet are marketed as "the same great shirt" but "with a different label". Customer services fobbed me off with various excuses and ultimately refused to acknowledge a screenshot of their website showing how they have misrepresented the product. Their responses have been inconsistent and contradictory. Their last attempt to resolve the dispute was to offer a 15% off code and to ignore the points raised previously. Expect their newer shirts to be made from thinner, poor quality, fabric and to be sold under the guise of a 'sale price' when actually they're no better than high street options and probably worse. Date of experience: November 07, 2023 The quality of shirts has really gone…The quality of shirts has really gone downhill. won't be purchasing my shirts from here any longer. bought a bunch of twill shirts a few years back and they were great, I've gone to do the same and they are nothing like the previous shirts. They have offered me a refund, but still doesn't resolve the issue. Will investigate Charles Tyrwhitt for shirts in the future. Date of experience: October 04, 2023 Reply from T.M.Lewin Oct 9, 2023 Hello Charles, although we are disappointed to hear your comments on the quality of our shirts, we are grateful for you sharing your experience as we value all customer feedback. We do pride ourselves on the quality of the range of shirts we offer on our website however we are not naïve to the fact that improvements can always be made. I appreciate you have commented that a refund had been issued although this does not solve your issue, we will always offer customers the chance to return their items if they're not satisfied with quality, fit etc, however our management team will be made aware of your comments and feedback. Thanks - The TM Lewin team I am a retired CPAI am a retired CPA. T M Lewin is our favorite place to buy suits. We are currently trying to buy a Wilkinson Infinity Active Slim Fit Blue Plain Jacket size 42 short with matching trousers size 34 inch waist. However, such suit is sold out. Perhaps you could notify us when such suit is back in stock. Date of experience: September 13, 2022 The quality has decreased a lotThe quality has decreased a lot, the classic popeline used to be 100% two folded high quality cotton. Its now 3% elastane with a rather bad quality cotton, not soft and not confortable to wear :/ Date of experience: October 09, 2023 Reply from T.M.Lewin Oct 26, 2023 Hi Maxime, thanks for your honest review of our shirts. We appreciate customer feedback as this means we are aware of any areas that require improvements. Please contact our team via email so we can assist you further with your complaint. Thanks - The TML team Have worn TM Lewin shirts for decades…Have worn TM Lewin shirts for decades because good quality, reasonable price - and they fit my long arms (38" sleeve). Sadly, the range has been limited in the last few years (hence 4* rating) but every hope they will return to their previous excellent standard. Date of experience: September 18, 2022 I do like TMLewin and a fan as good quality is part of the DNAI do like TMLewin and so am a fan, as they transitioned from a store on Jermyn Street to a website, I would say by and large they have remained a good quality shirt provider. I do feel however that the service has suffered as they no longer offer shirt sleeve shortening. There tailoring has a biased to “Slim” and not the regular sized garments Date of experience: September 01, 2022 Quality off the pegFor many years I have only purchased shirts from these guys, they are very good quality and very well made. I have also purchased some suits and I must say that they are better quality than the suits that I have purchased that have been bespoke tailored for me. For off the peg suits and shirts I would recommend them very highly. Date of experience: June 18, 2023 I’ve been buying TM Lewin shirts since…I’ve been buying TM Lewin shirts since I first worked in the City over twenty years ago. They are hard wearing, the easy iron shirts are smooth as mustard, and just a tiny bit of starch on the collars after washing makes them stand up stronger than the Queen’s guard. Date of experience: August 26, 2022 Reply from T.M.Lewin Aug 26, 2022 Hello Ivan Thank you for reaching out to us. Your request number is 3251562 Your enquiry is important to us, and one of our UK-based Customer Service agents will be in touch with you shortly to assist. Our open hours are Mon – Fri 08:30 – 18:00 Please start selling women's shirts again!My only complaint is that you no longer sell women's shirts. I still have seven in my wardrobe, but some are now beginning to show signs of wear. The cut of them is excellent, as is the quality of fabric and the design of the patterned ones. I have received compliments on how attractive they are. I would be delighted if you began to offer women's shirts/blouses again. Date of experience: September 13, 2022 On the slippery slope.......?Yes having gone bust once they could be on the slippery slope again. Have you seen their latest email ad for the new "Rugby" range a snip at just £80? Photos featuring an emaciated, depressed looking youth in a number of less than dynamic poses hardly give me the urge to buy!! I have been a Lewin customer since my first purchase in Jermyn St some 45 years ago. Does the Marketing Dept understand the value of the "grey pound" and should they think a little more about their offering to the wider marketplace. As a mature chap with a good disposable income I do not see an affinity with any of the models whose images, across the range, are supposed to make me buy!! A quick phone call to sack the ad agency could be a good investment. Date of experience: September 15, 2023 Delighted.It was a genuine sale bargain for a real quality shirt with a perfect fit slim size medium and then followed by the usual rapid delivery. Delighted with the shirt as I've been with all my purchases from TM, Thank you. Date of experience: October 24, 2022 Reply from T.M.Lewin Nov 17, 2022 Hi John, thanks for giving us a 5 star review, much appreciated. We're happy to hear you're delighted with your shirt and hope to have you back shopping with us again soon 😊 Any and every time I have attempted to…Any and every time I have attempted to use a promotion code -- it failed to apply. When I followed up with a note to customer service I never received the benefit of a reply. I have been a long time and loyal customer shopping both on line during the pandemic and previously at your shop in London. The shirts and ties are very nice and the quality is outstanding. Date of experience: August 26, 2022 Reply from T.M.Lewin Aug 26, 2022 Hello James Thank you for reaching out to us. Your request number is 3251763 Your enquiry is important to us, and one of our UK-based Customer Service agents will be in touch with you shortly to assist. Our open hours are Mon – Fri 08:30 – 18:00 I used to buy all my shirts at Lewin's…I used to buy all my shirts at Lewin's but since they have gone on line, the whole shopping experience has vastly changed and the range of shirt offers seems very limited. I would strongly suggest that they open up a few retail shops in Central London and see how it goes Date of experience: August 25, 2022 Reply from T.M.Lewin Aug 26, 2022 Hello Anonymous. Thank you for reaching out to us. Your request number is 3266435. Unfortunately we're off right now. Your enquiry is important to us, and one of our UK-based Customer Service agents will be in touch with you shortly to assist. Our open hours are Mon – Fri 08:30 – 18:00 I love TM LewinI love TM Lewin. I have procure from your online store on several occasions and it's my best corporate shirt ever. Though it's very expensive And sometimes response from support takes time. Date of experience: September 18, 2022 I have made a return to T.M Lewin…I have made a return to T.M Lewin following their return policy I done as they requested but my item was returned to the wrong company by Evri the worse delivery company in the UK. I was only made aware of this after several months and several emails to T.M Lewin and they said they can’t do anything for me because it’s out of their reach and told me to get in contact with the third party company. I done as requested and the third party company said it’s not their responsibility to handle items incorrectly sent to their warehouse . I’m out of pocket and T.M Lewin is refusing to help. Date of experience: April 26, 2023 Reply from T.M.Lewin Oct 9, 2023 Hi Nuur, we are truly sorry to hear of the disappointment experienced with regards to your recent return back to our warehouse. We do appreciate your feedback on this occasion. As with any return coming back to our warehouse, the time frame advised for a refund to be issues is 14 working days. If a customer's return has not been completed within this time frame, we expect for customers to reach out to our customer service team so this can be investigated which I can see you have done. A member of our customer service team will reach out to you via email to assist you with having the refund processed back to your account. Please keep an eye out for this email in your inbox. Thanks - The TM Lewin team I placed an order worth 140 pounds and did not get any order confirmationI placed an order worth 140 pounds on… I placed an order worth 140 pounds on Sunday 4th August 2022. Unfortunately, my account was debited and I did not receive any other details or order confirmation. I AM FINISHED! COULD THIS BE A SCAM. I just a struggling student trying to make a living by buying things from UK from my feeding money and sending back to my country in Africa for resell. SOMEBODY HELP ME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I initially posted the review above , however, I have contacted my bank and they confirmed that the transaction did not complete and that the money is still pending in my bank account and would be reversed in due course. I want to say that I am very satisfied at how TM Lewin promptly attended to my complaints on Facebook. Phil was very supportive, much more than I could have imagined. Thank you Phil Date of experience: September 04, 2022 Reply from T.M.Lewin Sep 4, 2022 Hello Trustpilot Thank you for reaching out to us. Your request number is 3676948. Unfortunately we're off right now. Your enquiry is important to us, and one of our UK-based Customer Service agents will be in touch with you shortly to assist. Our open hours are Mon – Fri 08:30 – 18:00 Stylish Shorts promptly deliveredExcellent quality stylish Neesom Slim Fit Indigo Shorts easy to order and delivered within two days, no problem. Just need some lovely warm weather now! Date of experience: August 20, 2022 Reply from T.M.Lewin Nov 17, 2022 Hi Paul, thanks for your 5 star review! we're pleased to hear you're happy with your shorts and hope you've had a chance to wear them before the cold and rain hit! 😄 They were outstanding like I said in my…They were outstanding like I said in my original review. They managed to get my clobber from London to Hong Kong when Covid was at its worst in 2020 in 3 working days! Outstanding. Date of experience: September 13, 2022 Happy with purchasesBought a range of items including work shirts - two white, a couple of smart casual and a belt. All were of the usual good quality and the prices I got them for in the sale were very reasonable indeed. Date of experience: October 21, 2022 Reply from T.M.Lewin Nov 30, 2022 Hi there, thanks for your 5-star review! We're really happy to hear that you are pleased with the shirts and belt you purchased from us recently. |
