Why Is Remote Desktop Not Working?Usually, setting up RDP on Windows 10 is pretty straightforward. Depending on whether the connection is through a local network or through the Internet, you only need to enable a few settings and you’re home and hosed. Just to refresh your memory, here are the quick methods to initiate an RDP on a local network, and over the web. RDP over local network:- Launch the Control Panel and click System and Security.
- Select System on the System and Security screen.
- Click “Advanced system settings” on the left pane.
- Switch to the Remote tab in the System Properties dialog.
- Under Remote Desktop, tick “Allow remote connections to this computer”.
- Select the “Allow connections only from computers running Remote Desktop with Network Level Authentication” checkbox to connect remotely through a local network.
- Click the OK, Apply, and OK buttons successively to save your modifications.
RDP over Internet connection:- Launch the Remote Desktop app on Windows 10. Get it from the Microsoft Store if it isn’t already installed.
- Click the Add (+) button and select Desktop.
- Under the PC Name section, enter the TCP/IP address of the client computer or its local IP address if it is within a private network.
- Click the + button next to User Account and enter the username and password for the client PC.
- If you wish, click the + button next to “Display name” and specify the various settings.
- Click Save to add the remote computer.
- When you want to connect to the client PC remotely, select it from the Saved Desktops section and click Connect.
Of course, the “Allow remote connections to this computer” option in System Properties must be enabled for remote connection to work over the Internet or a local network. However, there has been lots of complaint lately that the option to enable RDP on the computer is both greyed out and disabled. This means that users are unable to enable the option and start Remote Desktop. If you are one of the affected users, you can use the steps below to fix the Remote Desktop option greyed out issue on Windows 10.
remote desktop config options are missing/greyed out
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Remote Desktop Services (Terminal Services)
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Hi please look at this post as i am having the same problems and was wandering if anyone found a fix or knows a fix for it.
http://social.technet.microsoft.com/Forums/en/windowsserver2008r2networking/thread/b8c0dfa3-3283-4cd9-a9d0-540d77c7de97
i also upgraded the server from std to ent using the method mentioned in the post
when you click on configure remote desktop you get a very blank screen and no options to allow remote access which you would normally get ( from any pc/selected PC's etc)
Thanks
Tuesday, July 5, 2011 12:24 PM
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Hi
when we did the upgrade following this atricle
http://blogs.technet.com/b/server_core/archive/2009/10/14/upgrading-windows-server-2008-r2-without-media.aspx
we used the default KMS key for server 2008 r2 and this is what caused the problem
the resolution is to then manually change the product key to a valid licensed version restart the server and all features are back again.
Many Thanks
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Marked as answer by
IPS Group
Wednesday, July 13, 2011 8:48 AM
Wednesday, July 13, 2011 8:47 AM
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Hello,
When options are greyed out this useally is triggered by the of group policies. Please review your domain and local group policies.
regards Robert Maijen
Tuesday, July 5, 2011 1:58 PM
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Hi I am 100% this is not a GPO.
its not so much greyed out but it is totally missing.
you can click configure remote desktop but the box that appears is missing half the information it should have ( i can post a screen shot or send one if needed).
and i am pretty sure its realted to the dism upgrade
Many Thanks
Tuesday, July 5, 2011 2:06 PM
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Hi,
For remote desktop config options are missing issue. Whether you are using Windows server 2008 R2 or not. Is it Windows 7 Basic, Windows 7 Home Premium or what?
For remote desktop config options greyed out issue. According to your description, I understand that you right-click Computer icon, choose Properties and click the
Remote tab, the option "Allow users to remotely connect to this computer" may be dimmed or greyed out. This may happens due to a Policy setting. Please double check it.
Please follow these steps to check the issue:
Click Start, Run. Type
GPEDIT.MSC and press Enter. Navigate to:
Computer configuration | Administrative Templates | Windows Components | Remote Desktop Services | Remote Desktop Session Host | Connections
In the right-pane, double-click
Allow users to connect remotely using Terminal Services, set it to
Not configured.
Regards,
Dollar Wang
Forum Support
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support,
contact .
Technology changes life……
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Proposed as answer by
fml1803
Wednesday, July 17, 2019 2:24 AM
Wednesday, July 6, 2011 2:50 AM
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Hi,
Whether this issue still exists. Looking forward to your feedback.
Technology changes life……
Wednesday, July 13, 2011 3:23 AM
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Hi
when we did the upgrade following this atricle
http://blogs.technet.com/b/server_core/archive/2009/10/14/upgrading-windows-server-2008-r2-without-media.aspx
we used the default KMS key for server 2008 r2 and this is what caused the problem
the resolution is to then manually change the product key to a valid licensed version restart the server and all features are back again.
Many Thanks
-
Marked as answer by
IPS Group
Wednesday, July 13, 2011 8:48 AM
Wednesday, July 13, 2011 8:47 AM
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0
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Ok, thank you for your feedback.
Technology changes life……
Thursday, July 14, 2011 3:00 PM
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I had this very same problem after upgrading to Enterprise from Standard using the DISM. The upgrade would not procede without a Generic KMS key. After upgrading I input the valid MAK key through the GUI but still had a problem with Remote Desktop settings
missing.
In order to get the remote desktop settings back I had to input the valid MAK key via command line.
Here are the commands:
cscript c:\windows\system32\slmgr.vbs -ipk
xxxxx-xxxxx-xxxxx-xxxxx-xxxxx
cscript
C:\windows\system32\slmgr.vbs /ato
Jacen
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Proposed as answer by
dob_1974
Monday, April 23, 2012 12:40 AM
Wednesday, December 14, 2011 9:04 PM
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I had this very same problem after upgrading to Enterprise from Standard using the DISM. The upgrade would not procede without a Generic KMS key. After upgrading I input the valid MAK key through the GUI but still had a problem with Remote Desktop settings
missing.
In order to get the remote desktop settings back I had to input the valid MAK key via command line.
Here are the commands:
cscript c:\windows\system32\slmgr.vbs -ipk
xxxxx-xxxxx-xxxxx-xxxxx-xxxxx
cscript
C:\windows\system32\slmgr.vbs /ato
Jacen
I had the same problem, changing the key through the GUI did not work but after using the commands its working, thanks a lot
Wednesday, June 20, 2012 9:10 AM
Remote Desktop option is greyed out:Note:Modifying the Registry is risky, and it causes irreversible damage to your OS Installation Follow the steps correctly. Friendly advice Before Modifying RegistryCreating Restore Pointis recommended. Open run command by pressingWindows + Rand typeRegeditand hit enter. This command will open the Registry Editor console. Now Navigate to the following location. Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows NT\Terminal Services From the Left-hand side click on the Terminal Services and from the right-hand side, you can see the DWORD value named fDenyTSConnections. Double click on the DWORD and modify the value according to the table below. 0 -Allow users to connect remotely using Terminal Services / Remote Desktop 1 – Disallow users to connect remotely using Terminal Services / Remote Desktop Enter the value and click on OK. Restart the system once and check, Mostly this method will fix the issue. Why is Remote Desktop option greyed out?Many users have reported that sometimes the Remote Desktop option is greyed out when they were trying to connect Windows 11/10/8.1/8/7 computer remotely. This normally refers to the “Allow remote connections to this computer” option is invariable and by default, and the“Don’t allow remote connections to this computer” option is invariable and checked, as shown in the following screenshot. This means that users are unable to enable the option and start Remote Desktop. If the remote desktop connection is greyed outand by default, then this almost probably happens due to a Policy setting. To enable remote desktop settingsin Windows 10 its necessary to change some settings
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