Thông tin Công Ty TNHH It-Communications Việt Nam MST 0312962732 ở Lầu 4, Cao ốc VP Hà Phan Building, Số 17-19 Tôn Thất Tùng - Phường Phạm Ngũ Lão - Quận 1 - TP Hồ Chí Minh bao gồm: thông tin giao dịch, thông tin tuyển dụng và Reviews. Show
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We are a contact center operation company for outsourcing
 In order to meet today's various communication requirements, call centers nowadays are required to be capable in handling Zalo, messengers, Video calls and other communication channels as well as legacy telephones and emails. At the same time, agents are required to be multi-tasked, thus need to operate multiple systems and multiple terminals, prepared for each channel. It is also a challenge for call center managements to manage the distribution of human resources and equipment for each channel. IT-Communications Vietnam has successfully integrated those various channels into one system, making true omni-channel call center system named Cyber-Telephony. The Cyber-Telephony is supporting AI virtual agent. AI Virtual Agent- Indistinguishable from human - Stable customer service 24/7 - Uniform operational quality - Cheaper cost compared to HR Conversational AI to boost operational efficiency and deliver a better customer experience Can I help you? I support your inquiry. We are promoting Digital Transformation (DX) with the aim of completely stable Call Center operation 24 hours, 7 days by "AI virtual agents". Cyber-Telephony support Working from home (WFH) 100%. Agents can work and be managed anywhere in the world.Cyber-Telephony received the 2021 IT award (encouragement award: new normal domain) from IT Association in japanHuman resources developmentOur job is not just handling phone calls. Due to the nature of voice-only communication, it is not always easy to make customers feel comfortable. Thus we are committed to make our every communication "sincere" enough for our customers to imagine our face, aiming for their "thank you" words. Sometimes it goes beyond it and we received letters of gratitude from happy customers. Moments like this bring us great joy and make us feel the sense of fulfillment. We develop human resources by hiring full-time employees and have introduced a fair evaluation system based on the KPI results. Career up plan, Development training programs according to grades and implement career advancement systems according to grades. The employee is aware of what kind of evaluation he / she has received and how he / she can be promoted based on that evaluation, thus our agents are working with high motivation. 4 Directions Good is Our Business Theme Improve competitiveness Market expansion Improve profitability Improve customer satisfaction Better Customer eXperience Relief and trust Delight and impression Stable operation of customer support Cost effective Business expansion/Profitability improvement Improve corporate value Pride Rewarding Stability Work in life Better salary Improving the operation by daily PDCA cycle image We chase the best way to improve (Kaizen) the operation day-by-day to get the best KPI and CX Continue a process: Analysis, Consideration, Make a plan and Action The Reason to choose IT-Communications Vietnam Our ExperiencesReasonable Price with High Performance Result Professional Staff - insurance products sales (outbound) - international market surveys (ASEAN countries) (outbound) - customer support for cloud computing applications (inbound) - sales promotion and marketing activities (outbound) - arranging appointments for B2B and B2C (outbound) - back-office outsourcing (HR tasks and data entry works) Advanced Own Develop Call Center System High Level Protection Customer Information Flexible Meet Customers' Needs We have experience to operate the contact center for many customers in the world. Otsuka Takahiro 大塚 隆博 General Director (CEO) Greetings from our LeaderIT-Communications Vietnam proimse to the clients that we can reduce the cost of operations that is fundamental concurrently we can increase our operational efficiencies we can increase revenues. We are always aware of many risks as well such as financial, brand and reputation, it's not only achieve the target KPI and customer satisfactions. Because of that this is not to compromise at all on quality. Our tasks is not just handling phone calls. Due to the nature of voice-only communication, it is not always easy to make customers feel comfortable. Therefor we are committed to make our every communication "sincere" enough for our customers to imagine our face, aiming for their "thank you" words. Sometimes it goes beyond it and we received letters of gratitude from happy customers. Moments like this bring us great joy and make us feel the sense of fulfillment. Technological advancement of the internet has significantly changed the way of distributing information, and effective user of Artificial Intelligence (AI) technology is about to move it further ahead. However, it is not the technology but the human which moves the heart of other people and brings satisfaction to them, and thus even if the method of communication is changed, the essence of it stays the same. We, IT-Communications Vietnam, provide call center service of the new era, with the concept of "Information Technology + Communication", utilizing the cutting-edge systems and technologies flexibly fitting to today's diversified environments. With over 22 years of call center operation experience in Japan, we are providing win-win call center services which bring success for our clients and their customers as well as we, IT-Communications Vietnam, in the market of Vietnam. News TopicsNovember 2022 IT award in Japan 2 years in a rowWe received the IT Encouragement Award from the IT Association, an affiliated organization of the Ministry of Economy, Trade and Industry of Japan, as an excellent system compatible with business transformation caltegory. October 2022 Cool Japan Producer
August 2022 The Smart Banking SummitAugust 2022 The Customer Support SymposiumAugust 2022 Team Building in Mui NeJuly 2022 Headquarter office expanded and main reception floor changed from 6F to 8F.Headquarter office's main reception floor changed to 8F. May 2022 Between IT-Com Vietnam and PGT holdings formally has became an important partner in the "Cyber-Telephony" solution strategy.March 2022 Online paymentDecember 2021 IT award in JapanJune 2021 An Son Bldg. office expandedThe office expanded to the 7th floor on Other Products & ServicesIn addition to call center services, we also provide various services that utilize high-skilled human resources and call center systems independently. We make full use of our IT system and human resources to develop our business in a multifaceted manner. Insurance AgencyWe are an Official Agent of Bao Viet Insurance. Our counselors will design and propose you the best insurance package most suitable. Business Process OutsourcingWe meet the needs of various BPOs, from data entry to envelope shipping, data surveys and Contents moderator. Staffing Agency ServiceWork from 1 day to full time job, we support your working style! Find your suitable working style, get fulfilling days. Omni-channel SIP Telecom Service with AI Virtual agentYou can get Japanese phone number and use it, even if you stay in oversea you can make a call with Japanese domestic communication fee ”The Future of Children”x"Logical Thinking Power"To make a logical thinking method for K-12, educational products developed in Japan Offline MarketingWe support a wide range of offline events, test marketing, etc..
A CTI/PBX system designed specially for call center.Native omni-channel call center system that integrates SNS, SMS, video phone and other channels into one screen and one system Online Business Matching Between Vietnam and JapanOnline consulting to a company who wishing to expand into Vietnam. Materials Importation from JapanWe are operating food materials such as beef, seafood, rice, sake and etc are importing from Japan to distribute to a restaurant and so on in Vietnam. SDGs Declaration We support the Sustainable Development Goals (SDGs) advocated by the United Nations and will contribute to the realization of a sustainable society toward the achievement of the SDGs. SDGs is an abbreviation for "Sustainable Development Goals". The SDGs were adopted at the United Nations Summit in September 2015 and are the goals set by 193 UN member states to achieve in the 15 years from 2016 to 2030. We will work with the active and realize "integration of business activities and SDGs". ContactIT-COMMUNICATIONS VIETNAM Co., Ltd 8-Floor, 178/8 Nguyen Van Thuong st, Ward 25, Binh Thanh Dist., Ho Chi Minh City, Vietnam IT-Communications founded in Sapporo, Japan since May 2000 and has been driving company growth through "Information technology + Communication. "We are aiming for high expertise and operations by multi-skilled permanent employees.
Sapporo Head Office Nagoya Branch Tokyo Head Office Osaka Branch Sendai Center Sendai 2nd Center Sapporo 2nd Center Kushiro Branch |
