Download WWAN driver for Windows 10 HP

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This document is for HP notebook computers with Windows 10 and Windows 8.

A Wireless Wide Area Network (WWAN) is a wireless network that connects to the Internet using cellular technology. A WWAN adapter is built into some HP notebook PCs. Adapters can also be purchased and installed in select notebook PCs.

WWAN service providers usually charge a fee for their broadband service. Some services require the installation of a provider-specific WWAN card. WWAN cards from one provider do not work with a service from another provider.

Use the information in this document to set up your WWAN and connect to the Internet. Your service provider can also help you set up your service and assist with any connection issues you might encounter.

Step 1: Prepare to activate WWAN

Before connecting to a WWAN, complete the following tasks:

• Obtain an active WWAN service plan from a cellular provider. Make sure your mobile broadband service is activated.

• Make sure a SIM card is installed in your external USB or internal SIM card reader. Your service provider might require the use of a specific SIM card.

  note:

  The presence of a SIM card does not mean that a WWAN or mobile broadband service account has been activated.

• If you are using a WWAN device that requires a battery, make sure the battery is installed. If the battery is removed, the WWAN module disappears from Device Manager and is not recognized by Windows.

Step 2: Activate WWAN

Choose your operating system below to activate WWAN and adjust the WWAN settings.

Activate WWAN (Windows 10)

Activate WWAN and adjust settings in Windows 10.

1. Click Start

   
   , and then click Settings
   
   .

2. Click Network & Internet.

   Figure : Clicking Network & Internet

   

3. In the Network & Internet menu, select Cellular, and then configure the settings according to your needs.

   note:

   To set a data usage limit, click Data usage.

   Figure : Selecting Cellular

   

4. After adjusting your settings, connect your WWAN.

   WWAN is now activated.

Activate WWAN (Windows 8)

Activate WWAN and adjust settings in Windows 8.

1. Move the mouse pointer to the lower right corner of your screen, and then click Settings in the Charms bar.

   Figure : Clicking Settings

   

2. Click Network.

   Figure : Clicking Network

   

3. Select Mobile Broadband Network, and then configure the settings according to your needs.

4. After adjusting your settings, click Connect, and then click Next.

   WWAN is now activated.

Step 3: Connect to the Internet with WWAN

Choose your operating system below to connect to the Internet using WWAN.

Connect to the Internet with WWAN (Windows 10)

Connect to the Internet with WWAN in Windows 10.

1. Click the wireless connection

   
   icon in the notification area on the taskbar.

2. Select your WWAN network, and then click Connect.

3. If prompted, type your credentials, and then click OK.

WWAN is now connected to the Internet.

Connect to the Internet with WWAN (Windows 8)

Connect to the Internet with WWAN in Windows 8.

1. Move the mouse pointer to the lower right corner of your screen, and then click Settings from the Charms bar.

   Figure : Clicking Settings

   

2. In the Settings menu, click Network.

   Figure : Clicking Network

   

3. Select the name of your mobile broadband network, and then click Connect. If prompted, type your credentials.

   WWAN is now connected to the Internet.

Frequently asked questions (FAQs)

Refer to the following frequently asked questions for more information about WWAN.

What if WWAN does not connect to the Internet?

If the computer connects successfully to the WWAN but has problems accessing the Internet, check if the computer can connect using a LAN connection. To check the connection, disconnect WWAN, and then connect the computer using a local Ethernet connection (LAN).

• If the computer connects to the Internet using a LAN connection, contact your WWAN service provider to troubleshoot the issue.

• If the computer does not connect to the Internet using a LAN connection, troubleshoot common connection issues such as firewall settings, malware, proxy, or other settings that can prevent Internet access.

What if the WWAN signal is weak?

Signal strength might be low indoors, especially in interior rooms without windows. If signal strength is low and there are no environmental issues blocking the signal, choose your operating system below to troubleshoot the WWAN signal.

Troubleshooting WWAN signal strength (Windows 10)

Troubleshoot WWAN signal strength issues in Windows 10.

1. Right-click the wireless connection

   
   icon in the notification area on the taskbar, and then select Troubleshoot problems.

   The Windows Network Diagnostics window opens, and the troubleshooting process begins.

   Figure : Windows Network Diagnostics window

   

2. Follow the on-screen instructions to test and troubleshoot the connection.

Troubleshooting WWAN signal strength (Windows 8)

Troubleshoot WWAN signal strength issues in Windows 8.

1. From the start screen, type Network and Sharing to open the Search charm, and then click Network and Sharing Center in the results list.

   The Network and Sharing Center window opens.

   Figure : Clicking Network and Sharing Center

   

2. Click Change Adapter Settings.

   The Network Connections window opens.

   Figure : Clicking Change adapter settings

   

3. Right-click the mobile broadband connection, and then select Diagnose from the drop-down menu.

   Figure : Clicking Diagnose

   

4. Follow the on-screen instructions to test and troubleshoot the connection.

Are there other WWAN modules that work?

Only the Qualcomm Gobi WWAN hardware module works across all platforms. For all other WWAN hardware models, refer to the module manufacturer specifications and requirements for compatibility with HP notebooks or other HP products.

Can I replace my WWAN module?

The WWAN module is replaceable in some models. Check your user manual or parts ordering guide for more information. Go to HP PartSurfer (in English) to determine your replacement/repair options. To learn more about ordering replacement parts for your HP notebook, refer to Ordering HP Certified Replacement Parts.

Are SIM cards required?

SIM cards are required for certain wireless broadband service providers. If a SIM card is required, the slot is located either beneath or next to the battery on your WWAN device. Refer to the device user manual for installation instructions. Models sold exclusively from telephone service vendors might not have SIM cards, if they are not required.

Can I upgrade any notebook to support WWAN?

Not all HP notebooks can be upgraded to support WWAN. Newer units of a specific notebook model might support WWAN, but an earlier unit of the same model might not have a WWAN module slot, WWAN antenna, or SIM slot installed. Check your user manual or HP PartSurfer (in English) to determine whether your device can be upgraded.

What software do I use to set up WWAN?

Use the built-in features in Windows 10 or Windows 8 to set up WWAN. HP computers with Windows 10 or Windows 8 have built-in mobile broadband settings you can use to set up a WWAN connection. For more information, see Activating WWAN in this document.