Lỗi The selected OpenGL mode is not supported by your video card

Outdated GPU drivers might cause this error

by Tashreef Shareef

Tashreef Shareef is a software developer turned tech writer. He discovered his interest in technology after reading a tech magazine accidentally. Now he writes about everything tech from... read more

Updated on July 21, 2022

Fact checked by Alex Serban

After moving away from the corporate work-style, Alex has found rewards in a lifestyle of constant analysis, team coordination and pestering his colleagues. Holding an MCSA Windows Server... read more

• Epic Games launcher unsupported graphics card error usually occurs due to corrupted launcher files or Windows incompatibility.
• Try to update your GPU and display driver if using an integrated GPU to fix the error.
• Forcing the app to open with the OpenGL application programming interface has fixed the error on Windows 7 computers.
• Additionally, use the built-in repair tool or clean install Epic Games Launcher to fix the error as described below. 

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Epic Games launcher is required to launch and play popular games from the developer, such as Fortnite. However, for some users, opening the launcher shows an unsupported graphics card error.

In some other cases, users can’t access their accounts for other reasons.

Epic Games has acknowledged the error on the Windows 7 system. However, it can occur on newer versions of Microsoft OS, including Windows 11 and 10. The reason for the error includes corrupted game files and incompatibility problems.

No matter if you’re experiencing a graphics card error or a process error when trying to access your Epic Games account, it is frustrating nonetheless.

If you are stuck with this error, this is the article you need. In this article, we have listed a few troubleshooting steps to help you fix the Epic Games launch unsupported graphics card error.

Why is my graphics card unsupported?

Normally, any graphics card, including the iGPUs, should work well on Epic Games without any problem. But, if you see that the GPU is unsupported, it may be because of any of the following things:

1. Outdated version of graphics driver.
2. The graphics model is very old that it cannot handle simple tasks on a modern OS.
3. Internal system error on Epic Games or Windows.
4. Third-party software conflict.

What graphics card do you need for Epic Games?

Any dedicated graphics card or onboard graphics card released within the last few years that support DirectX 9.0 should work with Epic Games. It means you must use at least NVIDIA Geforce 7800 (512MB) or AMD Radeon HD 4600 (512MB), or Intel HD 4000 to get proper experience from Epic Games.

Please ensure your card meets the minimum requirement. Otherwise, you will end up seeing messages like the following:

There is a problem with your graphics card

Fortunately, you can easily solve this problem by following the solutions in the next part of our article.

How do I fix my Epic Game unsupported graphics card?

1. Update GPU drivers

1.1. Update manually

1. Open the Start Menu, type device manager, and hit enter to open it.
2. Find the graphics driver under the Display adapters section.
3. Right-click on it and click on Update Driver.
   
4. Select Search automatically for drivers and follow on-screen instructions.

1.2 Update using third-party tools (Recommended)

For many users, disabling their dedicated GPU and then opening the Epic Games launcher has resolved the issue. Enabling the dedicated GPU again results in the unsupported graphics card error. 

If you are in the same boat, this could be due to a graphic card driver glitch. Try updating your GPU to the latest version using a third-party tool to resolve the issue. Whether it is NVIDIA or AMD GPU, such tools will indeed help.

While you can manually update the GPU and display driver, driver updater utilities like DriverFix can help you automate this process.

The software can handle all your drivers automatically, installing new drivers and updating the old ones to optimize the PC performance.

You should therefore fix your driver-related issues with such a practical tool, plus enhance the system performance by getting the latest version of your GPU driver.

Some PC issues are hard to tackle, especially when it comes to corrupted repositories or missing Windows files. If you are having troubles fixing an error, your system may be partially broken.
We recommend installing Restoro, a tool that will scan your machine and identify what the fault is.
Click here to download and start repairing.

⇒ Get DriverFix

Please note that if you face an unsupported graphics card issue with the Epic Games launcher on VirtualBox, make sure you have installed all the necessary components and updated the VB GPU according to the official instructions.

2. Force open the launcher with OpenGL

1. Go to Windows Task Manager by pressing CTRL + ALT + Del on the keyboard.
2. Find the EpicGameLauncher process, select it and click on End task as shown in the screenshot.
   
3. Right-click on the Epic Games Launcher shortcut on your desktop and go to Properties.
4. In the Shortcut tab, add -opengl at the end of the entry on the Target box, as shown in the screenshot.
   
   
5. Click Apply and OK to save the changes.

This modification will force the launcher to open with compatibility settings. Try to launch the launcher and check if the unsupported graphics card error is resolved.

3. Boot in Clean Boot mode to find third-party software conflict 

Start in Clean Boot mode 

1. Press the Windows key + R to open Run.
2. Type msconfig and click OK. This will open the System Configuration window.
   
3. Open the Services tab in the System Configuration window.
4. Check Hide all Microsoft services and click the Disable All button.
   
   
5. Go to Task Manager again.
6. Go to the Startup tab.
7. Disable all the apps-enabled startups, one by one as shown in the screenshot.
   
8. In the System Configuration window, click Apply and OK to save the changes. 
9. Click the Restart Now button when the prompt appears. 

Your PC will now restart in Clean Boot mode. In Clean Boot, the PC starts with only essential Windows services and all the other third-party services disabled.

This helps determine if a third-party software installed on your system is causing conflict and triggering the unsupported graphics card error.

For troubleshooting, launch the Epic Games launcher and check if the error persists. If not, you may have a third-party app that is triggering the error due to some issues. Apps like ActivInspire, Duet, and other display-related and screen-sharing apps are the known causes of this error.

Uninstall third-party apps 

1. Press the Windows key + R.
2. Type appwiz.cpl and click OK.
3. Locate apps like Duet or ActivInspire and click Uninstall. Confirm the action to remove the app.
   

After the app is uninstalled, restart your PC and check for any improvements. The usual suspects for this error are programs that work with your display.

4. Repair Epic Games Launcher 

1. Click on Start and search for control. 
2. Click on the Control Panel from the options.
3. Go to Programs.
   
4. Click on Programs and Features.
5. Locate and select the Epic Games Launcher from the list.
6. Click the Repairbutton on the top left corner.
   
   
7. Follow on-screen instructions to find and fix issues with the launcher.

Once the repair is complete, relaunch Epic Games Launcher and check if the error is resolved. 

5. Install Platform Update for Windows 7

1. Go to Microsoft Download Center for Platform Update for Windows 7 page.
2. Choose your language and click the Download button.
   
   
3. Choose the installer depending on your operating system, such as 32-bit or 64-bit, and click Next.
4. The download will begin. Once complete, run the downloaded installer and follow on-screen instructions to install the update for your Windows 7 PC.

After installing the update, restart your PC. After the restart, relaunch Epic Games Launcher and check if the error unsupported graphics card is resolved. 

Make sure to remove the -OpenGL from the launcher shortcut target line if you have installed the Windows Platform update.

6. Uninstall Epic Games Launcher 

1. In Control Panel, Go to Programs and Features like before.
2. Locate and click on the Epic Games Launcher. Click on Uninstall.
   
3. Click Yes and then follow on-screen instructions to uninstall the program.

Once uninstalled, restart your PC. After the restart, download and install the latest version of Epic Games Launcher. Launch the app and check if the unsupported graphics card error is resolved.

How do I run Epic Games in compatibility mode?

1. Go to Epic Games Launcher shortcut properties as mentioned in method 2.
2. Go to the Compatibility tab.
3. Check Run this program in compatibility mode for and choose an OS that you prefer.
   
   
4. Click on Apply and OK.

After doing the above things, you can launch the Epic Games. It will run in compatibility mode for the operating system you have selected.

Usually, this error can occur due to various reasons mentioned in the first part of this article. The above methods will help you to fix Epic Games unsupported graphics card error on Windows 10, 11, or even 7.

If you know any other better methods that can help others, let us know in the comment box.

Still having issues? Fix them with this tool:

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If the advices above haven't solved your issue, your PC may experience deeper Windows problems. We recommend downloading this PC Repair tool (rated Great on TrustPilot.com) to easily address them. After installation, simply click the Start Scan button and then press on Repair All.

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