Windows 10, version 1511, all editions Windows Server 2012 R2 Datacenter Windows Server 2012 R2 Standard Windows Server 2012 R2 Essentials Windows Server 2012 R2 Foundation Windows 8.1 Enterprise Windows 8.1 Pro Windows 8.1 Windows RT 8.1 Windows Server 2012 Datacenter Windows Server 2012 Standard Windows Server 2012 Essentials Windows Server 2012 Foundation More...Less Show
IntroductionThis article describes an issue that occurs when you log on to Windows 10, Windows 8.1, Windows RT 8.1, Windows Server 2012 R2, or Windows Server 2012. An update is available to fix this issue. Before you install this update, see the Prerequisites section. SymptomsWhen a user logs on to a computer, either directly on a client computer or through a remote desktop connection, the logon process may hang at the "Welcome" screen or the "Please wait for the User Profile Service" error message window. When this issue occurs, the user's current password does not match the password that is cached in Credential Manager. This issue can occur immediately after the user or an administrator performs a password change. It can also occur after some time has passed after the password change. The following configurations are known to contribute to this issue:
CauseThis issue occurs because of a deadlock between Credential Manager and the Redirector (RDR) and Data Protection API (DPAPI). Bundled updateThis update is a "bundled update" that fixes the issue that is mentioned in the "Symptoms" section and also the issue that is mentioned in the following article in the Microsoft Knowledge
Base: 3063000 Stop Error "0x0000007E" occurs in a Windows Server 2012 R2-based Hyper-V cluster How to get this updateImportant If you install a language pack after you install this update, you must reinstall this update. Therefore, we recommend that you install any language packs that you need before you install this update. For more information, see Add language packs to Windows. Windows 10To resolve this issue in Windows 10 Version 1511, apply the cumulative update that is dated February 9, 2016. Windows 8.1, Windows RT 8.1, Windows Server 2012 R2, or Windows Server 2012Method 1: Windows UpdateMethod 2: Microsoft Download CenterThe following files are available for download from the Microsoft Download Center.
Note The update for Windows RT 8.1 is available only from Windows Update. For more information about how to download Microsoft support files, select the following article number to view the article in the Microsoft Knowledge Base: 119591 How to obtain Microsoft support files from online services Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file. Update informationPrerequisitesRegistry informationTo apply this update, you don't have to make any changes to the registry. Restart requirementYou may have to restart the computer after you apply this update. Update replacement informationThis update doesn't replace any previously released update. File informationFor a list of the files that are provided in this update, download the file information for update 3132080. StatusMicrosoft has confirmed that this is an issue in the Microsoft products that are listed in the "Applies to" section. ReferencesLearn about the terminology that Microsoft uses to describe software updates. Need more help?What is the user profile service?The User Profile service stores information about users in a central location. It enables My Sites, social computing features such as social tagging and newsfeeds, and creating and distributing profiles across multiple sites and farms. It is also required by most SharePoint hybrid scenarios.
Why does my computer say User Profile Service failed the logon?The User Profile Service failed the logon. User profile cannot be loaded. This typically happens when the default profile, stored in C:\Users\Default , has incorrect permissions or is corrupt in some way.
|
