Which support plans include access to all AWS Trusted Advisor checks quizlet?

Reduce costs, improve performance, improve security

AWS Trusted Advisor provides recommendations that help you follow AWS best practices. Trusted Advisor evaluates your account by using checks. These checks identify ways to optimize your AWS infrastructure, improve security and performance, reduce costs, and monitor service quotas. You can then follow the recommendations to optimize your services and resources.

AWS Basic Support and AWS Developer Support customers can access core security checks and checks for service quotas. AWS Business Support and AWS Enterprise Support customers can access all checks, including cost optimization, security, fault tolerance, performance, and service quotas. For a complete list of checks and descriptions, see the Trusted Advisor Best Practices.

AWS Trusted Advisor Priority helps you focus on the most important recommendations to optimize your cloud deployments, improve resilience, and address security gaps. Available to AWS Enterprise Support customers, Trusted Advisor Priority provides prioritized and context-driven recommendations that come from your AWS account team as well as machine-generated checks from AWS services.

How to start using AWS Trusted Advisor (11:45)

Benefits

Checks from Trusted Advisor analyze your AWS environment and recommend actions to follow best practices.

Cost optimization

Trusted Advisor can help you save cost with actionable recommendations by analyzing usage, configuration and spend. Examples include identifying idle RDS DB instances, underutilized EBS volumes, unassociated Elastic IP addresses, and excessive timeouts in Lambda functions.

Performance

Trusted Advisor can help improve the performance of your services with actionable recommendations by analyzing usage and configuration. Examples include analyzing EBS throughput and latency, compute usage of EC2 instances, and configurations on CloudFront.

Security

Trusted Advisor can help improve the security of your AWS environment by suggesting foundational security best practices curated by security experts. Examples include identifying RDS security group access risk, exposed access keys, and unnecessary S3 bucket permissions.

Fault tolerance

Trusted Advisor can help improve the reliability of your services. Examples include examining Auto scaling EC2 groups, deleted health checks on Route 53, disabled Availability Zones, and disabled RDS backups.

Service quotas

Service quotas are the maximum number of resources that you can create in an AWS account. AWS implements quotas to provide highly available and reliable service to all customers, and protects you from unintentional spend. Trusted Advisor will notify you once you reach more than 80% of a service quota. You can then follow recommendations to delete resources or request a quota increase.

How it works

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We recommend AWS Business Support if you have production workloads on AWS and want 24x7 access to technical support and architectural guidance in the context of your specific use-cases.

In addition to enhanced technical support and architectural guidance, Business Support provides access to third-party software support, documentation and forums, AWS Trusted Advisor, AWS Personal Health Dashboard, AWS Support API, and launch and event planning.

Learn About AWS Business Support

Technical and billing support

Enhanced technical support

24x7 access to Cloud Support Engineers via phone, chat, and web. You can have an unlimited number of contacts that can open an unlimited amount of cases. Response times for general guidance is less than 24 hours, system impaired is less than 12 hours, production system impaired is less than 4 hours, and production system down is less than an hour.

Third-party software support

Guidance, configuration, and troubleshooting of AWS interoperability with many common operating systems, platforms, and application stack components.

Customer service and communities

Self-service support

AWS Trusted Advisor

AWS Trusted Advisor provides you real time guidance to help you provision your resources following AWS best practices. Trusted Advisor checks, with full set of checks included with Business Support, help optimize your AWS infrastructure, increase security and performance, reduce your overall costs, and monitor service limits.

AWS Personal Health Dashboard

AWS Personal Health Dashboard provides a personalized view of the health of AWS services, and alerts when your resources are impacted. Also includes the AWS Health API for integration with your existing management systems.

AWS Support API

AWS Support API provides programmatic access to AWS Support Center features to create, manage, and close your Support cases, and operationally manage your Trusted Advisor check requests and status.

AWS Support Automation Workflows

AWS Support Automation Workflows enable you to diagnose and resolve common Support issues following AWS best practices. Access to Support Automation Workflows with prefixes AWSSupport and AWSPremiumSupport is included with Business Support.

AWS Support App in Slack

The AWS Support App in Slack allows you to engage with AWS Support and manage your cases directly in Slack without having to sign in to the AWS Support Center Console. You can create cases, add correspondence, search previous cases, and request a live chat with AWS Support directly in Slack without having to switch applications.

Proactive services

Launch and event planning

Infrastructure Event Management (IEM) offers architecture and scaling guidance and operational support during the preparation and execution of planned events such as shopping holidays, product launches, or migrations. IEM is avaliable for an additional fee for Business Support customers.

Architectural support

Contextual guidance on what AWS products, features, and services to use to best support your specific needs. AWS Solutions Architects leverage the AWS Well-Architected framework when providing recommendations.

See pricing details and resources to learn more about Business Support.

Customers

“We view AWS Support as an extension of our DevOps and engineering teams and can, at any time, get into details to understand systems or incidents with the help of the AWS Support experts. We get access to the AWS Personal Health Dashboard, which helps us plan out our ops activities in advance, and AWS Trusted Advisor, which enables our ops team to centrally monitor our environment and take preventative actions. With a relatively small engineering team we are confident about being totally self-sufficient because we know AWS Support has our back when we need it the most.”

Guruprasad GV, Chief Architect, Moonfrog Labs

“Relying on AWS Business Support helps us move faster as a business. Through the architectural guidance and best practices we received from the AWS team, we learned how to best leverage AWS services to get the best solution to market for our customers.”

Dan Gross, Vice President of Business Development, WhiteSource

View the case study

"Leveraging AWS Support has been key in addressing issues that we may experience.”

Chad Marino, Executive Director of Technology Services, Kaplan, Inc.

View the case study

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Which support plans include access to all AWS Trusted Advisor checks?

AWS Business Support, AWS Enterprise On-Ramp, and AWS Enterprise Support customers get access to all 115 Trusted Advisor checks (14 cost optimization, 17 security, 24 fault tolerance, 10 performance, and 50 service limits) and recommendations.

Which of the following types of AWS accounts have access to AWS Trusted Advisor?

All AWS accounts have access to a select core Trusted Advisor checks . If you have a Business, Enterprise On-Ramp, or Enterprise Support plan, you can access all checks.