Notes from '5 ways to listen better' TED talk by Julian Treasure
Nick Gresham
Communication= 60% listening, but we retain only 25% Listening = making meaning from sound How do we make meaning? * Pattern recognition: distinguish noise from signal, cocktail party effect * Differencing: e.g. if listening to constant pink noise, after a few minutes we cease to hear it * Filters: culture, language, values, beliefs, attitudes, expectations, intentions. All affect what we retain from listening. Why are we 'losing our listening'? * Recording technology: text, audio, video, the need for accurate listening has decreased * Noise: the world is noisy, hard to listen, tiring to listen * Impatient: We want soundbites instead of oratory * Desensitized: media headlines become increasingly sensational, harder to pay attention to the subtle, the understated Conscious listening = understanding Exercises for conscious listening * Silence: 3 minutes a day to 'reset ears' - somewhere quiet if absolute silence is impossible * Mixer: sound mixing board metaphor - e.g. listen in a coffee shop or somewhere 'peaceful' like a lake and ask 'How many distinct individual channels can I hear?' * Savoring: enjoy mundane sounds like a kettle boiling or a washing machine "the hidden choir, it's around us all the time" * Listening positions: active/passive, reductive/expansive, critical/empathetic - consider the viewpoint you're listening from Use RASA: * Receive - pay attention to the person * Appreciate - feedback noises 'mmm' 'OK' * Summarize - "So.." "What you're saying is.." * Ask questions afterward "Live to listen" Listening should be taught as a skill in schools
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