If you aren’t as qualified to sell and ship your product as you are in making it, you might consider having others sell and distribute it for you. These options come with benefits and disadvantages, and reviewing the pros and cons of distribution channels will help you make the best decisions to maximize your sales and profits. Show
Increased ReachUsing wholesalers, distributors, retailers, sales agents and rep companies helps you get into markets you can’t get into by yourself. Even if you have the distribution capabilities, you might not be able to negotiate your way into retail chains, where a wholesaler who has relationships with those chains can. Even if you can negotiate contracts with retail outlets and have the production capacity to fulfill their orders, you might not have the staff or delivery capabilities to take advantage of these opportunities. Intermediaries can solve many of the problems that prevent you from achieving your maximum sales potential. If you can’t afford to create an online shopping option for customers, finding a partner to add you to its shopping website might be the most economical way to add online sales to your distribution mix. Increased CostsWhen you use intermediaries, you must pay them a commission or offer a discount. This decreases your profit margins, even though you might have increased sales and revenues. Project your gross profits before you sign a long-term distribution agreement to determine if it’s a cost-effective option for you. In addition, you might need to extend trade credit or deliver product on terms that your cash flow situation can’t support. If you must negotiate extra loans or credit to fulfill orders for which you won’t be paid for 90 days or longer, you’ll increase your debt and debt service requirements. Better MarketingWhen you work with retailers, they will pay for the advertising, promotions and public relations efforts that get customers into their stores. Wholesalers, sales agents, distributors and rep companies will use their resources to promote you to their customers and clients. Many manufacturers offer co-op programs, whereby you reimburse retailers for a percentage of any ads they run that feature your company name, product or logo, reducing your costs to get your product in print, on the air, or on the internet. The advantages of marketing channels include getting to leverage their experience and marketing data for your own benefit. They already have the connections and knowledge that you are looking for, according to Marketing MO. Lack of ControlWhen you use marketing and sales intermediaries, you might be one of many companies they represent, and they most likely won’t pay the same attention to communicating your message and protecting your brand as you would, according to Marketing Crossing. If a retailer can’t sell its inventory of your product, it might discount it so low that the public thinks you have a product that’s inferior or won’t sell. Customers might also come to your intermediaries for post-sale service and get a bad experience. Negotiate agreements that specify how intermediaries can promote your products, where they can sell them, and what prices they can charge. Select your languageSuggested languages for you: Have you ever noticed the presence of an intermediary in your everyday life? Did you know that the grocery store you go to on most days, and the shopping malls you visit, are forms of intermediaries? Did you know that people can also act as intermediaries? Read along to become an expert on all the different types of intermediaries. Intermediaries in MarketingCompanies sometimes require external agents to help them market their products. The external agents are called intermediaries. Intermediaries help a company to promote, sell and distribute its products to its customers. Marketing intermediaries act as middlemen between various stages in the distribution chain. Intermediaries make the accessibility of the products easier for customers. With the technological advancements now available, and the rise in the digital engagement of customers, intermediaries can also be seen on digital platforms. Intermediaries are part of the distribution chain, with four main types of intermediaries. Types of intermediariesMainly four types of intermediaries act at the different stages of distribution. Intermediaries: Agents and brokersAgents are people that represent another person or entity. They serve as an intermediary between buyers and sellers on a permanent basis. They have the power to negotiate and are given decision-making power. They are most actively present in the real estate industry. Brokers are similar to agents in their role as intermediaries between buyers and sellers. However, they are not permanent representatives of a person or an entity. They are most active in the trading sector. Both agents and brokers are paid on commission for a sale or transaction they have mediated. Intermediaries: WholesalersWholesalers act as intermediaries between manufacturers and retailers. They buy products from manufacturers or farmers and sell them to retailers. Products are purchased in huge quantities from the manufacturer, and the wholesaler distributes them to retailers. A wholesaler might buy only a specific product from manufacturers or have a variety of products from manufacturers available in large quantities. Wholesalers mainly focus on the Business-to-Business (B2B) market rather than the Business-to-Consumer (B2C) market. Wholesalers can operate in traditional cash-and-carry outlets or warehouses, but technological advancements have also allowed wholesalers to move their business onto digital platforms. Intermediaries: DistributorsSimilar to wholesalers, distributors are in direct contact with the manufacturer. But unlike wholesalers, they do not sell the products to a retailer but the end-user. They usually distribute only from a specific manufacturer and provide after-sales services to customers. They are either paid in commission or fees by the manufacturer. Intermediaries: RetailersRetailers are the types of intermediaries consumers are most familiar with and interact with the most. Shops, supermarkets, websites, etc., are examples of retail. Retailers have a wider reach. They either buy from the manufacturer or another intermediary. Retailers purchase fewer items than other intermediaries but have a more comprehensive range of products. E-commerce platforms such as Amazon, Shopify, etc., are also forms of retail. Not all businesses have intermediaries in their distribution channels. This depends upon the industry and the operating market. For example, the steel industry usually uses two intermediaries in their distribution channel, namely the wholesalers and the retailers, as shown in Figure 1. The cosmetic industry, however, usually only needs one intermediary between the manufacturer and the end consumer, the distributors, as shown in Figure 2. Fig. 1 - Role of intermediaries in the steel industry Fig. 2 - Role of intermediaries in the cosmetic industry Examples of intermediariesLet's now look closely at a few specific examples of intermediaries. Examples of agentsReal estate agents work with people trying to sell and buy properties. This can be seen in Figure 3. They show the property for sale to the interested buyers and negotiate prices that both parties agree upon. They are paid in commission, which is a pre-determined percentage of the transaction made through the sale. For instance, their agreed commission could be 5% of the total value of the sale (e.g., the sale of a house). Fig. 3 - Role of intermediaries in the real estate industry, Literary agents work as intermediaries between authors and publishers, as shown in Figure 4. Agents pitch an author's work to the publishing company and increase the chance of the work getting published. Fig. 4 - Role of intermediaries in the literature industry Examples of wholesalersWebsites such as thewholesaler, mxwholesale, dkwholesale, etc., are examples of wholesaler websites in the UK. The Booker Group, acquired by Tesco, is the largest wholesaler in the UK in terms of revenue. The Booker Group supplies many products, including groceries, wine, beer, stationery, tobacco, and more. They stock over 200,000 products. They supply products to restaurants, retail stores, theatres, and even the prison service in England and Wales. Examples of distributorsThe UK has the most significant number of distributing companies in London, followed by Manchester. Some of the largest distributors in the country include:
John Distilleries is an Indian company and one of the biggest distributors in the UK. John, as the name suggests, produces distilled beverages. Its chief products include whiskey, wine, malts, and vodka products. The drinks are manufactured in India, exported to the UK, and sold by distributors to the people in the UK, making it easier for them to reach this product. Examples of retailersSome of the biggest and most common examples of grocery retailers in the UK include:
For instance, Tesco works with thousands of suppliers, who supply them with all kinds of different grocery products (e.g. milk, vegetables, bread, etc) which they sell in their numerous Tesco supermarkets. Importance of intermediariesThe importance of intermediaries comes down to a few key factors. Intermediaries of all levels are important as they make the availability of products or services for their users much more accessible. They make the process of offering the desired product to the right user efficient and effective, as they have information about the customers and their needs. The importance of intermediaries is also prevalent as they have direct contact with the customers and are therefore knowledgeable about what products to source and where to source them from. They base these decisions on the manufacturer's quality and customer demands. As intermediaries deal with smaller quantities of products but of a wider variety, they can match the different needs of customers. They have information as to what customers are looking for and can link them to the right supplier for a fee, making the job much quicker and easier for both parties. Advantages and Disadvantages of Intermediary ChannelsThe advantages of intermediaries include the following:
The disadvantages of intermediaries include:
As you can see, intermediaries are essential for businesses because of their various roles. Without intermediaries, it would be much more difficult for manufacturers and customers to find the right products quickly and efficiently. Intermediaries - Key takeaways
Frequently Asked Questions about IntermediariesIntermediaries are important in marketing as sometimes companies require external agents to market their products. The external agents are called intermediaries, and they help promote, sell, and distribute products to customers. There are four main types of intermediaries including agents and brokers, wholesalers, distributors, and retailers. Intermediaries help a company promote, sell, and distribute its products to its customers. Marketing intermediaries act as middlemen between various stages in the distribution chain. Intermediaries make the accessibility of the products easier for customers. Some of the advantages of intermediaries include better accessibility to products, storage of supplies, better market coverage, and improved buyer-seller relations. On the other hand, the disadvantages of intermediaries include loss of decision-making power, reduced profit, and misinformation. Companies sometimes require external agents (intermediaries) to help them market their products. This includes the promotion, sale, and distribution of the products. As a result, intermediaries act as middlemen between various stages in the distribution chain. Final Intermediaries Quiz
Answer Intermediaries help a company to promote, sell, and distribute its products to its customers. Show question
Question E-commerce platforms such as Amazon or other business websites cannot be considered intermediaries. True or false? Show answer Answer False. Intermediaries also include e-commerce platforms. Show question
Question How many types of intermediaries are there? Show answer Answer There are mainly four types of intermediaries acting at different stages of distribution; agents or brokers, wholesalers, distributors, and retailers. Show question
Answer Agents are people that represent another person or entity. They serve as an intermediary between buyers and sellers on a permanent basis. Show question
Question What is the difference between an agent and a broker? Show answer Answer Agents are permanent representatives of an entity or a person, whereas, brokers represent an entity or a person temporarily. Show question
Question ___________ act as intermediaries between manufacturers and retailers. Show answer
Question Wholesalers mainly focus on the Business-to-Business (B2B) market. True or False? Show answer
Question What is the difference between a wholesaler and a distributor? Show answer Answer While both procure products from the manufacturer, wholesalers sell to a retailer, whereas, distributors sell to the end consumer. Show question
Question Shops, supermarkets, websites etc are examples of Show answer
Question What are the primary roles of an intermediary? Show answer Answer The primary roles of an intermediary include promoting, selling, and distributing products or services. Show question
Question List a few advantages of intermediaries. Show answer Answer
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Question List a few disadvantages of intermediaries. Show answer Answer
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Question How can an intermediary help the literature industry? Show answer Answer Literary agents are intermediaries that work in the literature industry, that help authors. They pitch an author's work to a publishing house, making it a lot easier for authors to find publishers, and for publishing houses to find the right authors. Show question
Question All businesses have one or more intermediaries. True or False? Show answer Answer False. The number of intermediaries required depends upon the industry and the market they operate in. Show question
Question List a few reasons why intermediaries are important. Show answer Answer
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Question ___ help a company to promote, sell and distribute its products to its customers. Show answer
Question ___ are people that represent another person or entity. Show answer
Question ___ are similar to agents in the role they play as intermediaries between buyers and sellers. However, they are not permanent representatives of a person or an entity. Show answer
Question Both agents and brokers are paid ___ for a sale or transaction that they have mediated. Show answer
Question Wholesalers act as ___ between manufacturers and retailers. Show answer
Question Wholesalers mainly focus on the Business-to-Consumer (B2C) market. Show answer
Question Distributors sell products to... Show answer
Question Amazon and Shopify are examples of ___ platforms. Show answer
Question Not all businesses have intermediaries in their distribution channels. Show answer
Question ___ work as intermediaries between authors and publishers. Show answer
Question Websites such as thewholesaler, mxwholesale, dkwholesale, etc. are examples of ___ websites in the UK. Show answer
Question As intermediaries deal with ___ quantities of products but of a bigger variety, they can match the different needs of customers. Show answer
Question One of the advantages of intermediaries is that the manufacturer gains some decision making power. Show answer
Question ___ is a pre-determined percentage of the transaction made through the sale. Show answer
Question Retailers purchase ___ quantities of items compared to other intermediaries. Show answer Discover the right content for your subjectsNo need to cheat if you have everything you need to succeed! Packed into one app!Study PlanBe perfectly prepared on time with an individual plan. QuizzesTest your knowledge with gamified quizzes. FlashcardsCreate and find flashcards in record time. NotesCreate beautiful notes faster than ever before. Study SetsHave all your study materials in one place. DocumentsUpload unlimited documents and save them online. Study AnalyticsIdentify your study strength and weaknesses. Weekly GoalsSet individual study goals and earn points reaching them. Smart RemindersStop procrastinating with our study reminders. RewardsEarn points, unlock badges and level up while studying. Magic MarkerCreate flashcards in notes completely automatically. Smart FormattingCreate the most beautiful study materials using our templates. Sign up to highlight and take notes. It’s 100% free. What are the advantages of using an intermediary?Intermediaries are engaged as they provide logistic support, i.e., they ensure smooth and effective physical distribution of goods. They take care of sorting and storage of supplies at facilities that are close and easily accessible to the end customer.
What are the 5 advantages of distribution channel?Advantages of a distribution channel. Reduced costs. ... . A tighter focus on your core competencies. ... . More efficient marketing. ... . Wider customer reach. ... . Logistic support. ... . Easily available feedback. ... . Faster growth.. What is the importance of intermediaries in the distribution process?Importance of Intermediaries in Distribution Channels
While it's possible for a company to sell products directly to the public, using a market intermediary increases product awareness and makes the product available to a larger audience, which in turn increases sales and revenue.
What is a distribution channel explain the advantages and disadvantages of channel intermediaries?Distribution channels are the network of organizations, including manufacturers, wholesalers, and retailers, that distributes goods or services to consumers. A distribution channel is the network of individuals and organizations involved in getting a product or service from the producer to the customer.
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