If there was a Google Account on the Tab, it would need to have been removed separately before a Reset took place to completely remove it, @RobCharles1981. This is due to Google's security lock, which will require the same log in details for the previous Account upon booting up. If it won't allow her access to the Tab when setting up due to incorrect Google Account details, this will most likely be the cause. Do you know what happens when she tries to enter her Account details, such as what the error message says, and where in the Tab this is happening- such as in a specific app, or in Settings?
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 If you're running into errors when trying to set up a Google account on your phone or tablet, please make sure you are performing the right steps and have all the correct settings. It's possible that you are doing the steps incorrectly, have accidentally denied access to your device, or have 2-Step Verification enabled for Google. Related Content The new features on your Samsung Galaxy XCover6 Pro Design The Galaxy XCover6 Pro maintains a thin and light feel alongside military-standard durability. This phone’s rugged design meets the demands of frontline workers and includes the following features: Water resistant and dust-proof: With a rating of IP68, the Galaxy XCover6 Pro can survive a total of 30 minutes under water at 1.5 meters. Anti-s Program the keys on your Galaxy XCover6 Pro Program the XCover key and Top key The XCover key is the large button on the side of your Galaxy XCover6 Pro. It can be set to perform different functions, such as initiating push-to-talk communications between your colleagues or turning on your flashlight. You can easily customize this key to meet your needs. Navigate to and open Settings, and the Samsung DeX mode will not start On phones that were set up by Knox Customization Configurator, Samsung DeX may fail to start. Typically only phones that are issued and administrated by a business will be customized with Knox. When trying to use DeX, the phone will simply mirror its screen to the monitor. You'll need to check if the phone was configured this way, and if it was, yo Galaxy phone or tablet's GPS signal is lost There are several reasons why a phone's or tablet's GPS signal may not work properly, such as a communication failure with the satellite. Other times, it could be because your Location is disabled or because you are not using the best Location method. Samsung phone or tablet will not power on or off Your phone or tablet may not turn on if you are not charging it properly. But on the other hand, it may not turn off if it's completely frozen. If it's is not responding to you pressing the power button, let us help you get it working again. We're here for you Contact Samsung SupportContact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App. Want help right away? Email as a contact option was discontinued as of April 3rd, 2019. Please contact us via Live Chat for a faster response.
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