STATEMENT OF PROBLEM: This research project aims to critically examine active listening and passive listening. Listening skills are very important for proper communication. Active listening is when the listener is fully engaged and reacts to the ideas presented by the speaker and passive listening is when the listener does not react to the ideas of the speaker but merely listens. OBJECTIVES: To understand the definition of active and passive listening. To understand the difference between active listening and passive listening. To look at different situations in which these listening skills can be used. RESEARCH QUESTIONS: What is the difference between active listening and passive listening? What are the different signs of activeshow more content Research shows that a lot of times when a person is talking the listener isnt actually listening, or if the listener is listening then he is not retaining 100% information of what is being said but only 25%-50% of the spoken information. Active listening is used to focus the attention of the speaker. It is difficult to master but can be acquired through practice and patience. It involves listening with all the senses and giving complete attention to the speaker. An active listener should also show signs of listening like different gestures and verbal, non-verbal messages. Active listening is a structured form of listening that helps to focus attention on the speaker. The listener must listen attentively to what is being said and then repeat it to the speaker in the listeners own words, thus showing the speaker how much he has understood and heard. If he has any problem then the speaker can explain some more. Quite a few times, the listener can interpret the speakers words in terms of feelings and then while paraphrasing he can say that from this speech I gathered that you felt happiness or sadness or anger, etc. Then the speaker can confirm whether what the listener paraphrased is correct or not. Active listening has several benefits like it makes people listen attentivelyshow more content ACTIVE LISTENING PASSIVE LISTENING DEFINITION Active listening is when the listener is fully focused and reacts to the speaker. Passive listening is when the listener does not react to the speaker but listens quietly. COMMUNICATION This form of listening leads to a two way communication. This form of listening leads to one way communication. REACTIONS OF THE LISTENER In active listening the listener uses verbal and non-verbal cues to react. Here the listener does not react. EFFORT In active listening the listener needs to make a lot effort. In passive listening, the listener has to make no efforts. OTHER ACTIVITIES INVOLVED Here the listener analyzes, evaluates and summarizes. Here the listener merely listens. 1.3 |
